Journey review
Evaluate the paths developers take to discover, start, troubleshoot, and complete core tasks.
Documentation strategy
Find the documentation problems worth fixing first.
For teams that know the documentation is creating friction but need to identify the highest-impact problems before funding a rewrite or migration.
Discuss documentation auditBest for
This service is a good fit when:
- High support volume around documented tasks
- A confusing or outdated developer portal
- Preparing for an API or product relaunch
- Prioritizing a large documentation backlog
Deliverables
What your team receives.
Evidence register
Record specific accuracy, coverage, structure, findability, and usability issues against affected pages.
Priority map
Group recommendations by reader impact, urgency, dependency, and implementation effort.
Information architecture recommendations
Clarify navigation, naming, hierarchy, content types, and missing entry points.
Working session
Walk through the evidence, answer questions, and agree on the next practical sequence of work.
Process
How the engagement works.
Before work begins, we confirm access, schedule, reviewers, acceptance criteria, and revisions.
01
Confirm scope
Select the product journeys, content areas, user groups, and available evidence to review.
02
Inspect and test
Read the documentation as a user and test representative flows where access permits.
03
Prioritize findings
Separate blockers, high-impact improvements, maintenance issues, and optional polish.
04
Deliver the plan
Share the evidence register and recommendations in a focused team walkthrough.
Sample work
Review a sample audit
See how documentation findings are recorded, prioritized, and translated into a practical implementation sequence.
Questions
Frequently asked questions.
How long does an audit take?
A focused Doc Health Check is typically delivered five to seven business days after access and scope are confirmed. Larger portals are estimated separately.
Does the audit include rewriting?
The audit identifies and prioritizes the work. Rewriting or restructuring can be scoped as a separate implementation phase.
Can the review cover private documentation?
Yes. We can work under an NDA and use your preferred access controls.
Ways to engage
Choose a scope that matches the current need.
Start a conversation
Ready to discuss documentation audit?
Tell us about the product, audience, current material, and deadline.
Expect a reply within one business day.